Refund policy

Returns: You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. 

Refunds: Upon receiving your return, the item will be inspected, and if it meets our conditions, the refund will be processed to the original method of payment.

Exchange: For hygiene and health reasons, we are unable to accept exchanges for products that have been opened or used. Please contact our customer service for assistance.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Prior Contact Required
Please contact our customer service team before returning any product. Returns, exchanges or refunds must be approved in advance so that we can provide the appropriate return instructions. Unauthorised returns may not be accepted. This requirement does not affect your rights under the Australian Consumer Law.